Customer Experience Audit

Customer Experience Audit

Gain Insights into Users' Expectations

Gain Insights

into Users'

Expectations

CX research

CX research

CX research

When is a right time for full CX research?

When is a right time for full CX research?

When is a right time for full CX research?

What to pay attention to:

What to pay attention to:

What to pay attention to:

Your current growth metrics and acquisition cost are higher than the market overall

Your current growth metrics and acquisition cost are higher than the market overall

Your current growth metrics and acquisition cost are higher than the market overall

You faced unexpected key metrics fallen

You faced unexpected key metrics fallen

You faced unexpected key metrics fallen

Need new growth points

Need new growth points

Need new growth points

Did you know that…

Did you know that…

Did you know that…

A simple weekly recap email for users can increase retention

A simple weekly recap email for users can increase retention

ROI up to 3500%

ROI up to 3500%

Optimizing support process can be more impactful than increasing marketing budget

Optimizing support process can be more impactful than increasing marketing budget

impacts Rule 40

impacts Rule 40

A 5% improvement in customer retention results in profit growth

A 5% improvement in customer retention results in profit growth

profit growth >25%

profit growth >25%

the results

the results

the results

What do you gain working with us?

What do you gain working with us?

What do you gain working with us?

Current growth bottleneck based on user interviews

Current growth bottleneck based on user interviews

Current growth bottleneck based on user interviews

Insights about your key competitors' CX

Insights about your key competitors' CX

Insights about your key competitors' CX

List of improvements for customer success (support) process

List of improvements for customer success (support) process

List of improvements for customer success (support) process

List of UX/UI initiatives with short and long terms impact

List of UX/UI initiatives with short and long terms impact

List of UX/UI initiatives with short and long terms impact

And so much more...

And so much more...

And so much more...

For details see our report example

For details see our report example

For details see our report example

Our service packages

Expert audit

4 types

Research based on customers interview

3 researches

Mystery shopper

Gap analysis for support

Competitors CX/UX analysis

Product, support, website, ads

Improvement initiatives

For whole CX

Price

Start from $ 4 850

Expert audit

4 types

Research based on customers interview

3 researches

Mystery shopper

Gap analysis for support

Competitors CX/UX analysis

Product, support, website, ads

Improvement initiatives

For whole CX

Price

Start from $ 4 850

What does working with us look like?

What does working with us look like?

What does working with us look like?

01

01/8

Kick-off meeting

Kick-off meeting

02

02/8

CJM & Service Design Blueprint as-is

03

03/8

5-sec tests for site, mobile store, ads

5-sec tests for site, mobile store, ads

06

06/8

Mystery shopping (support research)

Mystery shopping (support research)

05

05/8

Metrics research

Metrics research

04

04/8

Usability interviews with users

Usability interviews with users

07

07/8

Gap analysis and expert analysis

Gap analysis and expert analysis

08

08/8

CX initiatives development

CX initiatives development

Get the result ⭐

Get the result ⭐

Our service packages

CX research pack

UX research pack

Expert audit

4 types

1 type

Research based on customers interview

3 researches

Only usability research

Mystery shopper

Gap analysis for support

Competitors CX/UX analysis

Product, support, website, ads

Key steps in product

Improvement initiatives

For whole CX

Only for UX

Price

Start from $ 4 850

Start from $ 2 700

CX research pack

UX research pack

Expert audit

4 types

1 type

Research based on customers interview

3 researches

Only usability research

Mystery shopper

Gap analysis for support

Competitors CX/UX analysis

Product, support, website, ads

Key steps in product

Improvement initiatives

For whole CX

Only for UX

Price

Start from $ 4 850

Start from $ 2 700

Free Product Metrics Check to Identify Bottlenecks Using AI

Free Product Metrics Check to Identify Bottlenecks Using AI

Free product metrics check to identify bottlenecks by AI

Receive a comparison of your metrics with benchmarks, an AI assessment of bottlenecks, and valuable recommendations.

Receive a comparison of your metrics with benchmarks, an AI assessment of bottlenecks, and valuable recommendations.

Receive a comparison of your metrics with benchmarks, an AI assessment of bottlenecks, and valuable recommendations.

Start

FAQ

FAQ

FAQ

Questions you might have

Questions you might have

Questions you might have

What companies do you work with?

What companies do you work with?

What companies do you work with?

Could you help with end-to-end analytics?

Could you help with end-to-end analytics?

Could you help with end-to-end analytics?

What is typical research duration?

What is typical research duration?

What is typical research duration?

contact us

contact us

Book a free 30-minute consulting

Book a free 30-minute consulting

Book a free 30‑minute consulting

Facing challenges in product growth? Schedule a free call to receive our research recommendations and improvement hypotheses.

Let's stay in touch

Let's stay in touch

Let's stay in touch

service@pleadcop.com

service@pleadcop.com