Boost user retention for B2B SaaS

Boost user retention for B2B SaaS

Boost user

retention

for B2B SaaS

Comprehensive UX and CX research insights

Comprehensive UX and CX research insights

Comprehensive UX and CX research insights

We're Pleadcop, a boutique research company

We're Pleadcop, a boutique research company

We're Pleadcop, a boutique research company

1 of 3

1 of 3

customers

customers

leave a brand they love after just one bad experience

leave a brand they love after just one bad experience

PWC

PWC

1 of 3

customers

leave a brand they love after just one bad experience

PWC

200%

200%

higher visit2order

conversion can be reached by a website with mature UX/UI

conversion can be reached by a website with mature UX/UI

Forrester

Forrester

200%

higher visit2order

conversion can be reached by a website with mature UX/UI

Forrester

64%

64%

of customers

are more likely to recommend product to others if it offers simpler experiences and communications

are more likely to recommend product to others if it offers simpler experiences and communications

Siegel+Gale

Siegel+Gale

64%

of customers

are more likely to recommend product to others if it offers simpler experiences and communications

Siegel+Gale

15%

15%

to revenue

can be added through improving customer journey

can be added through improving customer journey

McKinsey

McKinsey

15%

to revenue

can be added through improving customer journey

McKinsey

UX Research

UX Research

UX Research

CX Research

CX Research

CX Research

Expert Audit

Expert Audit

Expert Audit

Metrics Analysis

Metrics Analysis

Metrics Analysis

Customer interviews

Customer interviews

CX research

CX research

CX research

CX has a long-term impact on retention and referral rates

CX has a long-term impact on retention and referral rates

CX has a long-term impact on retention and referral rates

Just few points included in our package

Just few points included in our package

Few points from our package:

UX research

UX research

UX research

Сustomer interviews & survey

Сustomer interviews & survey

Сustomer interviews & survey

Service design blueprint expert analysis

Service design blueprint expert analysis

Service design blueprint expert analysis

Mystery shopper

Mystery shopper

Mystery shopper

Learn more

UX research

UX research

UX research

UX immediately impacts activation rate, free2paid conversion

UX immediately impacts activation rate, free2paid conversion

UX immediately impacts activation rate, free2paid conversion

Just few points included in our package

Just few points included in our package

Few points from our package:

Usability interviews

Usability interviews

Usability interviews

CJM analysis

CJM analysis

CJM analysis

UI/UX expert audit

UI/UX expert audit

UI/UX expert audit

Through Pleadсop's capabilities, product teams can boost their efficiency

Through Pleadсop's capabilities, product teams can boost their efficiency

Pleadсop helps product teams boost their efficiency

hours of usability testing

hours of usability testing

hours of usability testing

1000+

1000+

1000+

median increase for target metrics

median increase for target metrics

median increase for target metrics

>17.5%

>17.5%

>17.5%

conducted researches

conducted researches

conducted researches

150+

150+

150+

Our service packages

CX research pack

UX research pack

Expert audit

4 types

1 type

Research based on customers interview

3 researches

Only usability research

Mystery shopper

Gap analysis for support

Competitors CX/UX analysis

Product, support, website, ads

only UI/UX

Improvement initiatives

For whole CX

Only for UX

Price

Start from $ 4 850

Start from $ 2 700

CX research pack

UX research pack

Expert audit

4 types

1 type

Research based on customers interview

3 researches

Only usability research

Mystery shopper

Gap analysis for support

Competitors CX/UX analysis

Product, support, website, ads

only UI/UX

Improvement initiatives

For whole CX

Only for UX

Price

Start from $ 4 850

Start from $ 2 700

Product Health Assessment by AI

Product Health Assessment by AI

Product Health Assessment by AI

Get benchmark comparisons, AI-identified bottlenecks, and actionable recommendations.

Get benchmark comparisons, AI-identified bottlenecks, and actionable recommendations.

Get benchmark comparisons, AI-identified bottlenecks, and actionable recommendations.

Start now

Dedicated Time

Team dedicated for especially these tasks

Diversity of experience

A fresh experience with other products in different fields.

Objectivity

Only the result matters

Current product understanding

A limited  understanding

Conclusion

Best when you lack growth or need to rethink CX/UX

Dedicated Time

Team dedicated for especially these tasks

Diversity of experience

A fresh experience with other products in different fields.

Objectivity

Only the result matters

Current product understanding

A limited  understanding

Conclusion

Best when you lack growth or need to rethink CX/UX

pros & cons

pros & cons

Research by external or internal team?

Research by external or internal team?

Internal team

External team

Dedicated Time

Should manage several jobs tasks and daily routines at the same moment

Team dedicated for especially these tasks

Diversity of experience

Focusing on one product for some time now

A fresh experience with other products in different fields

Objectivity

Fear of expressing criticism or revision of existing things

Only result matters

Current product understanding

Deep product understanding

Limited understanding

Conclusion

Best for daily improvement and step‑by‑step growth

Best when you lack growth or need to rethink CX/UX

Internal team

External team

Dedicated Time

Should manage several jobs tasks and daily routines at the same moment

Team dedicated for especially these tasks

Diversity of experience

Focusing on one product for some time now

A fresh experience with other products in different fields

Objectivity

Fear of expressing criticism or revision of existing things

Only result matters

Current product understanding

Deep product understanding

Limited understanding

Conclusion

Best for daily improvement and step‑by‑step growth

Best when you lack growth or need to rethink CX/UX

Blog

Blog

Blog

Check out our latest materials

Check out our latest materials

Our latest materials

FAQ

FAQ

FAQ

Questions you might have

Questions you might have

Questions you might have

What companies do you work with?

What companies do you work with?

What companies do you work with?

Could you help with end-to-end analytics?

Could you help with end-to-end analytics?

Could you help with end-to-end analytics?

What is typical research duration?

What is typical research duration?

What is typical research duration?

contact us

contact us

Book a free 30-minute consulting

Book a free 30-minute consulting

Book a free 30‑minute consulting

Facing challenges in product growth? Schedule a free call to receive our research recommendations and improvement hypotheses.

Let's stay in touch

Let's stay in touch

Let's stay in touch

service@pleadcop.com

service@pleadcop.com

Expert audit

4 types

Research based on customers interview

3 researches

Mystery shopper

Gap analysis for support

Competitors CX/UX analysis

Product, support, website, ads

Improvement initiatives

For whole CX

Price

Start from $ 4 850

Expert audit

4 types

Research based on customers interview

3 researches

Mystery shopper

Gap analysis for support

Competitors CX/UX analysis

Product, support, website, ads

Improvement initiatives

For whole CX

Price

Start from $ 4 850